If you decide to cancel your purchase:

If your order has not yet been shipped from the manufacturer, call or email us and you will simply receive a credit.

If your order has already been shipped or is in transit to ship, you must accept delivery, then, call or email us . Your cancellation will be treated as a return. Please refer to our Returns & Exchanges Policy for further details.

There are some products that will be produced specifically for your order and cannot be cancelled. These may include flooring and/or accessories/moldings. It is possible that some items may incur a restocking fee if they are cancelled while in production but not yet shipped. If an order has been approved for cancellation and has shipped to another warehouse or the customer, there will be restocking and shipping costs. Please call for more details.

Visit our Terms & Policies page for more information.