Terms & Policies
One of the many advantages of choosing GOLDEN STATE FLOORS for your hardwood and VINYL flooring needs, is our high quality, high speed, low cost shipping services. We fully understand how important shipping services are for online sale. We strive to provide fast, quality shipping services that are both hassle free and damage free. In our shipping policy below, we address the issues that are of concern to our customers.
Where We Deliver:
We deliver to ALL 50 UNITED STATES including Hawaii and Alaska, as well as Canada.
All orders will be processed within the following business day. Should you order is stock items, your order will ship the following business day after processing. If your order is especially made or in our distribution center locations, we ask that you allow the outlined time frame for the material to be prepared within 7 days. Once the material is ready, your order will be prepared for shipment and in route to you within the following business day.
Upon shipment, you will receive an email informing you that the carrier has picked up your material.
Once we have received confirmation of pick-up and receive tracking information, this information along with the name of the freight carrier handling your shipment will be sent via e-mail.
For any orders not shipped via UPS, the freight carrier will contact you to make a delivery appointment.
Once your delivery leaves our warehouse, your actual delivery date and time will be dependent upon the freight carrier. Tracking information will be made available to you once your product leaves our warehouse.
IF A RESPONSIBLE ADULT IS NOT PRESENT AT THE TIME OF DELIVERY OR IF THE FREIGHT CARRIER CANNOT REACH YOU TO COORDINATE A DELIVERY APPOINTMENT, ADDITIONAL SHIPPING AND STORAGE FEES WILL BE APPLIED TO YOUR ORDER. ADDITIONAL CHARGES WILL APPLY TO RE-ROUTED SHIPMENTS. PLEASE CALL TO OBTAIN RATE INFORMATION.
DO NOT SCHEDULE INSTALLERS UNTIL ALL MATERIALS HAVE BEEN DELIVERED AND ARE IN YOUR POSSESSION. GOLDEN STATE FLOORS IS NOT RESPONSIBLE FOR ADDITIONAL CHARGES ASSUMED BY THE CUSTOMER FROM THE CONTRACTOR FOR A DELAY IN A CONTRACTED STARTING TIME.
Small Package Shipments:
Our company uses a variety of different carriers to ship material. Your shipment may be sent UPS, FedEx, GSO or USPS. We will choose the shipping service at our discretion.
Shipments are sent signature required at our discretion. If you would like to waive the signature please put NO SIGNATURE REQUIRED in the notes of your order. (Please note all larger LTL freight shipments require a signature). Please inspect your package.
Large Order Shipments:
Freight shipments will be unloaded curbside. It is your responsibility to arrange movement of the materials beyond this point. Delivery personnel are not permitted to enter a customer’s home at any time.
It is your responsibility to arrange for assistance carrying the shipment into your home if it is needed; delivery personnel are not permitted to assist with this in any way.
All deliveries are curbside. That means the driver is only responsible for unloading the boxes at your curbside. Please make sure that there is someone at the delivery location that can handle the material. Boxes can weigh anywhere from 30 lbs. for laminate and vinyl and up to 80 lbs. If your residence isn’t accessible by a semi truck please choose business or service center (freight terminal) pick-up.
Damage or lost material during shipment is rare and if you follow the steps outlined below replacement materials will be sent promptly.
We do everything within our power to see to it that your flooring arrives to your home in factory new condition, free of any amount of shipping damage. However, our 98% success rate does mean that 2% of our customers will receive flooring that was damaged to some degree during shipping.
A shipping cost has been incurred to ship the floor there, which will double if the product is rejected. Rather, make note of the problem on the delivery receipt and we will replace the problem flooring efficiently. Call your representative if you need to feel more secure about the situation. If the order is sent back without agreement from Golden State Floors you agree to pay shipping both ways and restocking fee. The whole is not to be rejected for the part.
You need inspect all materials and sign for your order upon delivery. If you find discrepancies, DO NOT REFUSES DELIVERY OF DAMAGED MATERIAL. ACCEPT THE DAMAGED MATERIAL, have driver sign delivery receipt, take photos of the damage and EMAIL US with the photos you took of the damage and your delivery receipt immediately.
You must notify us of any damage or missing items within twenty-four hours of receiving your shipment. Damaged material must be available for carrier inspection.
Whoever receives the delivery must check the shipment for the proper item numbers and quantity before they accept delivery. Note missing items on the driver’s Bill of Lading. We cannot be responsible for missing items not noted at the time of delivery.
Damage during shipment is very rare. However, in the event you do receive damaged material it will be replaced if you follow these instructions:
When the shipment arrives, check for damaged boxes, underlayment, molding, etc. If there is any damaged material you MUST accept all of the material and note the damage on the driver’s Bill of Lading. Only damaged material noted on the driver’s paperwork can be replaced.
Do not refuse delivery of damaged material. Accept the damaged material, note it on the driver’s paperwork as described above, and save the material. The freight company may want to inspect or pick-up the damaged material. If you refuse delivery of any items you will be responsible for all shipping charges and restock fees.
Inspect your shipment for any damage or missing items. You have the right to inspect your shipment before signing for it.
DO NOT REFUSE ANY PART OF YOUR SHIPMENT. If your shipment is refused, it will take longer for you to receive your flooring, and you may be subject to additional charges. Accept all of your shipment.
If there are any damages or missing items it must be noted by you on the delivery receipt and signed by the delivery driver, otherwise we cannot send replacement product or issue refunds.
Golden State Floors warrants the materials we sold and/or installed only. In the event of a material breach of the foregoing express warranty, purchaser’s sole remedy is limited to a reasonable cost of the flooring’s removal, the original purchase price of the floor, and reasonable cost purchaser incurred to have the floor installed. At its sole discretion, in lieu of reimbursing the cost of the floor and its installation and removal, Golden State Floors may elect to replace the original floor purchased at its own expense. Purchaser waives all implied warranties, including, but not limited to the implied warranties of habitability, merchantability or fitness for a particular purpose. Purchaser waives any and all claims for loss of use, lost income, moving, storage, alternative housing or other consequential damages. Golden State Floors flooring is not warranted for radiant heat subfloors.
Download your copy of our residential and commercial warranties at the links below:
Golden State floors offers a 30-Day Money Back Guarantee to all of our customers and within return approval from Golden State Floors. This guarantee not only ensures your complete satisfaction; it provides a simple step by step process for you to return your order. You may return your product, for any reason, within 30 days of delivery. We make this super easy for you – here is all you need to do:
- No Returns after 30 days of pick-up or delivery.
- All returns will be subject to a 25% re-stocking fee.
- There are no returns, refunds, or exchanges on transitions (end caps, reducers, t-mold, 1/4 round, stair nose, etc.).
- The product must be in the original, sealed, unopened boxes.
- The product must be returned in the same condition as when it arrived to you.
- There are no returns or refunds on special made-to-order products.
- There are no returns, refunds, or credit on installed products. INSPECT FOR COLOR AND QUALITY PRIOR TO INSTALLATION!!!
- There are no returns, refunds, or cancellations on closeout/discontinued items. No warranties are valid on closeout items.
- We do not accept returns of opened, damaged, wet, or items otherwise not in resalable condition.
- We cannot accept returns of less than 5 boxes of material.
- Customer is responsible for shipping costs both ways.
- If you do not have a shipping company you may contact our logistics department and they can help you set-up return shipping at your expense.
- After we have received your product and completed a quality inspection, we will immediately process your refund. Full refund is for materials only and does not apply to any shipping charges.
To speak with a friendly customer support advocate who will be more than happy to assist you, please contact us via email.
On custom made or special order products, this policy does not apply, unless the product is defective. These are specialized orders made to order. Unapproved returns may be refused upon delivery resulting in you to incur additional fees and return shipping costs. The inherent characteristics of flooring allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the flooring is off more than 1 mm in thickness or if colors are substantially different. With that said, we are always committed to your complete satisfaction, so please contact us to speak with a friendly customer support advocate, who will be more than happy to explain your options with you.
General Sale and Promotion Disclaimer:
Current sale promotions are not valid for purchases prior to an active sale.
We do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us.
Information We Collect:
We collect the information that you share with us, including:
Personal Information: “Personal Information” is information that can personally identify you, such as your name, email address and telephone number. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice.
General Information: When you visit the Service, we may collect various categories of general non-personal information (“General Information”). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service.
Registering for the Service:
If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.
You may also register for the Service using another service, such as Facebook. If you create your GOLDENSTATEFLOORS.COM account by connecting through another service, you are authorizing us to use public information from that connected account to help complete your GOLDENSTATEFLOORS.COM profile. Please remember that the manner in which the service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices. GOLDENSTATEFLOORS.COM shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.
You may review, update, or modify your account information, including profile and contact information, at any time by logging into your Goldenstatefloors.com account. You may also permanently delete your account. If you have any questions about account deletion or issues doing so, please contact us.
Online Identification Tools:
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you.
How We Respond to Do Not Track Signals:
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, do not recognize or respond to DNT signals.
Third Party Features:
Use of Service via Mobile Device:
If you use the Service through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order.
You may at any time prevent the Service from using your location by turning this option off at the device level.
When you use the Service through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you that are applicable to your device type.
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
How Your Personal Information Is Used, Processed, and Disclosed:
– send information to customers about orders
– fulfill your orders
– process and collect your payments
– send you promotional marketing material about Golden State Floors company and partners
– produce content for our activity feed feature
– customize, analyze, adjust and improve the Service to better meet your needs
– execute a sweepstakes, contest or other promotion
– prevent fraud and other prohibited or illegal activities; and comply with potential requests of law enforcement or data protection agencies.
When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above.
Third Party Service Providers:
Goldenstatefloors.com employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
Acquisition of Goldenstatefloors.com:
Information about customers is considered an asset of Goldenstatefloors.com and, as such, may be transferred to another company as part of a merger or acquisition.
Information Sharing for Marketing Purposes:
To provide you with information about products and services that may be useful to you, we may partner with select reputable organizations whose privacy policies we believe are consistent with ours. Such organizations may include other retailers and magazine publishers. Through these arrangements, we may share, exchange, cross-reference and/or rent your name and mailing address.
If you do not want us to share your Personal Information with third parties for marketing purposes, please contact us Immediately after your request has been processed, your information will no longer be shared with any third party for marketing purposes.
Blogs, Reviews and Forums:
The Service also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us.Please note that in some cases we may be unable to remove your Personal Information.
You may choose to invite someone else to use the Service by providing his or her name and email address. We may use this information to send invitations to such individuals, to track the results of such invitation referrals, and to confirm qualifying orders attributable to your registered account. Anyone who receives an email invitation to use the Service may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.
Retention of Personal Information:
Accessing and Updating Your Personal Information and Preferences:
Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information, please contact us with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.
Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, GOLDENSTATEFLOORS.COM will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the “My Account” section of our Service.
You may also instruct GOLDENTSTATEFLOORS.COM to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. GOLDENTSTATEFLOORS.COM may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with GOLDENSTATEFLOORS.COM or using the Service, you may continue to receive communications from US to any name and/or email address not specified in your opt-out request.
Information For Visitors From California and Outside of The United States:
California law permits individuals who provide GOLDENTSTATEFLOORS.COM with Personal Information and who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To request this information, please contact us.
Visitors from Outside of the United States
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Site (including the software, applications and services provided on the Site) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Sites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select “Properties”.) These secure SSL-encrypted pages have URLs that start with “https://” instead of “http://”.
If you have any questions about security of the Site, please contact us.
Any changes to our policy will be posted on this page.